CCALL Cloud
A professional PBX without a server room
All you need is the Internet plus IP phones, computers or the CCALL Softphone.
CCALL Cloud is a rented phone system (Communication as a Service): no hardware to buy — an Internet connection and phones or apps are all you need. Compared with an analogue PBX, you keep your number when you move, calls between branches are free, and new extensions take minutes.
CCALL Cloud vs a traditional PBX
Analogue PBX
CCALL Cloud
Large upfront hardware cost
No hardware, a monthly fee
One site; moving offices loses the number
Anywhere online; the number moves with you
Paid calls between branches
Free internal calls, any distance
Adding extensions is slow and costly
New extensions in minutes
Needs a system administrator
Run and supported by ePacific
Features
Call recording
Every inbound and outbound call recorded for quality and training.
Auto attendant (IVR)
Callers pick the right team with their keypad.
Call transfer
Transfer to another extension or a mobile number.
Business hours
Separate routing for office hours, after hours and holidays.
Free internal calls
Extensions call each other free, wherever they are.
Concurrent calls
Many calls at once on a single number.
Voicemail
Callers leave a message when nobody can answer.
Caller details
See who is calling and their history as the call rings.
Reports and live view
Live call status, full call history and per-extension costs.
Call controls
Block calls and cap spend per extension.
CRM/ERP integration
APIs for call records (CDR) and recordings.
Mobile app
CCALL Softphone on iOS and Android — take PBX calls anywhere.
Frequently asked questions
What do I need to use CCALL?
A stable Internet connection and something to answer on: IP phones, a headset with a computer, or the CCALL Softphone app. Numbers come from ePacific, or you bring your own.
What if the office loses power or Internet?
The PBX runs in the cloud, so it keeps working; calls can go to staff mobiles or the CCALL Softphone.
Does CCALL work with my CRM?
Yes. CCALL has APIs for call records (CDR) and recordings, plus ready integrations with several CRM/ERP systems — see ccall.vn/en/guide.
A phone system today, no hardware to buy
Start a trial or call 1900 0038 — a CCALL specialist will suggest the right plan and numbers.