Solution
Every call reaches the right person — and is recorded
A hotline for the team, a number per person, recording and reports.
With CCALL, your hotline rings a team of specialists and each person can also have a direct number: customers reach the right person, and outbound calls show the right number. Every call is recorded and reported in real time.
How CCALL helps
Team hotline
Calls ring a team in turn or all at once.
Direct numbers
Customers call their account manager directly; outbound shows that number.
Recording and QA
Replay calls for training and quality control.
Live reporting
Who's on a call, who's free, how many calls were missed.
Caller details
Name and history pop up on ring, linked to your CRM.
Nothing lost after hours
After-hours greeting, voicemail or forwarding to mobiles.
How it's set up
- 1
Choose a hotline number
Fixed, mobile, 1800 or 1900.
- 2
Set up teams and greetings
An IVR menu, ring groups and business hours.
- 3
Start taking calls
On IP phones, computers or the CCALL Softphone.
A phone system today, no hardware to buy
Start a trial or call 1900 0038 — a CCALL specialist will suggest the right plan and numbers.