Upgrade
When a phone system isn't enough
Customers message on Zalo, Facebook and your website — and expect answers at midnight too. HAINIVA brings it all into one place, with AI working alongside your team.
HAINIVA is ePacific Telecom's omnichannel AI Contact Center — from the same family as CCALL. CCALL customers can upgrade while keeping their numbers and the CCALL Softphone their team knows, and gain AI answering calls and messages 24/7, Zalo, Facebook and website chat in one inbox, plus CRM and a helpdesk.
CCALL and HAINIVA
| CCALL and HAINIVA | CCALL | HAINIVA |
|---|---|---|
| PBX, extensions, IVR, recording | ||
| CCALL Softphone | ||
| Keep your numbers | ||
| Zalo, Facebook, website chat in one inbox | — | |
| AI answering calls and messages 24/7 | — | |
| CRM, helpdesk, customer journeys | — |
CCALL remains developed and supported — upgrading is a choice, not a requirement.
One ePacific family
HAINIVAHAINIVA AI Contact Center
AI and people caring for customers on every channel.
ePacific Telecom
Numbers, SIP trunks, Voice and SMS Brandname for both CCALL and HAINIVA.