Install and use CCALL Softphone
Updated:
This guide shows you how to install and use CCALL Softphone.
1. Install CCALL Softphone on your phone#
On an Android phone, open Google Play.
In the search box, type Ccall Softphone, or scan the QR code
On an iPhone (iOS), open the App Store.
In the search box, type Ccall Softphone, or scan the QR code
2. Sign in and choose the extension to use#
Please call our hotline 1900 0038 with your details (full name, email, phone number) and an ePacific technician will help you register an account.
Once you have an account, do the following:
Step 1: Open the app you just installed to start using CCALL Softphone. Enter your phone number or email and the password you set earlier, then tap Login.
Step 2: Choose the account you want to activate, as shown below, and tap Activate.
Step 3: CCALL Softphone downloads the account's configuration and sets up the app (this can take a few minutes). Tap the operator icon to make a test call, or register a second account and call between the two through the CCALL Softphone test PBX. If you have signed up for the CCALL Cloud PBX, tap the Menu icon to add your extension settings.
Step 4: Tap Account settings (Cài đặt tài khoản), then choose Edit Account to add an extension of your company's CCALL Cloud PBX.
Step 5: Choose Add SIP extension and enter the extension number, its password and your PBX domain. Then tap Save to store the extension.
Note: these settings were sent to you in the account activation email when you signed up for CCALL Cloud.
Step 6: Tap the extension you just added to activate it, then go back to the Edit Account screen by tapping the Edit Account icon shown in the picture.
Step 7: Save the settings to finish. You can also choose Reset app (Tái thiết lập ứng dụng) to sign out of CCALL Softphone completely.
3. Using the app#
3.1 Answering and declining calls#
The screen when a call comes in
DND declines incoming calls but still keeps them in your call history.
3.2 Making a call#
Dial the extension number or the phone number you want to call.
3.3 Putting a call on hold#
Tap the Hold icon shown below to put the call on hold. Tap it again to take the call off hold.
3.4 Recording a call#
To record a call yourself, tap the Record button shown in the picture. Tap it again to stop recording; recording also stops by itself when the call ends. The recording is saved on your phone.
In your call history, calls with a recording show an icon on the right. Tap the call to play the recording.
3.5 Transferring a call#
3.5.1 Transfer without consulting (blind transfer)
On the call screen, tap Transfer (Chuyển), dial the extension you want to transfer to, then tap Call (Gọi) to complete the transfer.
3.5.2 Transfer after consulting (attended transfer)
On the call screen, tap Consult transfer (Chuyển tham vấn), dial the extension you want to transfer to, then tap Call (Gọi).
You can now talk with the person you called while the customer waits on hold. Then either start a three-way conference by choosing Conference (Họp), or pass the customer to that person by tapping Transfer (Chuyển).
3.6 Conference calls#
When the third person answers, tap Conference (Họp) again to finish. While in the conference you can also tap Split (Tách) to end the call with one of the two people without ending the whole conference.
3.7 Internal messaging#
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