Set up and troubleshoot Zoiper 5

1. Install the app on your computer#

Go to Google and search for Zoiper 5

Click the Download button for the operating system you use

Open the Zoiper 5 installer you downloaded and choose Next

Accept the terms of use, then click Next

Click Next again to create the shortcut on your computer

Click Next to create a Zoiper5 folder in the Start Menu

Click Next to choose the right edition

Click Next to let all users on this computer use Zoiper5

Click Next to start the installation

Click Finish to complete the installation

2. Sign in and make a call#

Step 1: On the main screen, click Continue as a Free user

Step 2: Enter your sign-in details (ePacific sent them in your activation email):

(1) : Extension number (2) : That extension's password

Step 3: Enter your domain, usually in the form xxx.ccall.vn

Step 4: Tick Optional and enter ePacific's outbound proxy IP address: 210.211.108.3

Step 5: When you see the message that registration succeeded, click Next

Step 6: Enter the phone number you want to call, then click the button

3. Common problems with Zoiper 5#

3.1. Cannot make calls#

Check whether the extension is online

• Left: the extension is online

+ If the extension is online but you still cannot call out, please report it to the ePacific technical support team through the Zalo group, email, hotline… so it can be fixed quickly.

• Right: the extension is not online

+ Check that your network connection can reach the Internet

+ Check that your sign-in details are correct: click the icon --> choose Accounts --> click the name of the account you are using, check the sign-in details again and click Register

+ Ask ePacific for help if the extension still does not come online

3.2. You cannot hear the caller, or the caller cannot hear you#

Check the audio devices in Zoiper 5: click the icon --> Audio

Click the button to check that the device is still working properly