View call details and recordings

1. In the CCALL PBX admin portal, go to Apps → Call Detail Records

2. Set the filters to find the calls you need

(I) Direction: the call direction.

+ Blank: all calls + Inbound: calls from customers into the PBX + Outbound: calls from the PBX out to customers + Local: internal calls

(II) Status: the call status.

+ Blank: all calls + Normal Clearing: a normal call + Originator Cancel: the caller hung up + No Answer: the call was not connected (nobody picked up)

(III) Source: the calling number.

+ Blank: all calls + Enter the caller's number to filter by

(IV) Destination: the called number.

+ Blank: all calls + Enter the called number to filter by

(V) Start Range: when the call started.

+ Blank: all calls + From: the start of the time range + To: the end of the time range

When the fields are filled in, click Search to show the calls that match your filters

Click Export to download a CSV or PDF file