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CCALL

Getting started with CCALL

Updated:

This page is for customers who have just signed up for the CCALL Cloud PBX: what you receive, and what to do, in order, to make your first call.

What you receive#

Once the service is activated, ePacific sends you an activation email with:

  • Your own PBX address in the form https://<your-domain>.ccall.vn (for example congtyabc.ccall.vn) — where you manage your PBX.
  • An admin account admin@<your-domain>.ccall.vn and its password.
  • A list of extensions (for example 100, 101, 102…) and the password for each one — used to log in on an app or phone.

1. Log in and change the admin password#

Log in to the admin portal with the account in the email, then change the password straight away: Change the admin password.

2. Create users for your staff#

Each staff member needs an account to see the call history and listen to the call recordings of their own extension: Add users and recording access.

3. Choose how to make and take calls#

Each extension can be used on one of the following:

4. Make a test call#

Call between two extensions (for example from 100 to 101), then call out to a mobile number. If the call does not go through or you cannot hear anything, see Fixing common problems.

5. Keep track of calls#

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