Fixing common problems
Updated:
Pick the case that matches yours to go straight to the fix.
Cannot make or receive calls#
- CCALL Softphone shows green but no calls come in: usually Do Not Disturb (DND) is on — how to turn it off.
- CCALL Softphone shows red text and cannot make or receive calls: the account has not been reactivated — steps to fix.
- Zoiper 5 cannot make calls: Cannot make calls.
- Calling from the browser (Webphone, CRM) does not work: allow the website to use the microphone and clear the browser cache — Fix calling from the browser.
No sound#
- The two sides cannot hear each other on Zoiper 5: You cannot hear the caller.
- In the browser: test your microphone and speakers at test.webrtc.org, then see Fix calling from the browser.
Login and passwords#
- Forgot or need to change the admin password: Change the admin password.
- Change an extension's password: Change an extension password — then log in again on the app or phone that uses that extension.
When you call support#
Have these ready so we can help you quickly: your PBX domain (<your-domain>.ccall.vn), the extension number with the problem, the time and the phone number of the failed call, and screenshots if you have them.
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