Odoo integration

Adding VoIP to Odoo gives a business very useful tools. You can make internal calls at low cost and answer more calls, and you can keep track of the call history of the service.

What you get with VoIP in Odoo:

• Take notes and create to-dos during a call.
• Call straight from a customer's record.
• Click a phone number on any screen to call it.
• Call any number from the Odoo interface.
• See the customer's details when a call comes in.

Set up extensions in Odoo and access the CCALL Cloud API#

First, sign in to the Odoo admin account

1. Choose Apps → find the VOIP app → choose Install

2. Choose Setting → find the Asterisk(VOIP) section

3. Fill in:

• PBX Server IP: Your PBX domain
• Web Socket: wss://sbcwrtchcm.ccall.vn:8080
• VoIP: Production

Then choose SAVE.

4. In Setting → User & Companies → User

5. Create → enter a Name and Email → Preferences

6. Add the extension and password → choose Voip

Use the Odoo VoIP module (Webphone) with the CCALL Cloud PBX#

1. Making a call

Click a phone number to call it.

Calling...

2. To dial any number, choose the phone icon in the top-right corner

• Search: Enter the phone number to call.
• Recent: Calls you have made.
• Contacts: Customer contact details.
• Next Activities: Create the next activity.